Manager of Customer Experience

Addison Group; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Addison Group is seeking an experienced Manager of Customer Experience for a growing global organization. The role collaborates with Marketing and Sales leaders to define and implement digital business transformation programs, focused on pragmatic business outcomes and a refined digital roadmap that yields high-value results.

The role requires leading SAP-enabled ERP and CRM initiatives, managing IT resources, budgets, and vendors, and ensuring that CRM, CPQ, CMS, Mobile Applications, and Data

Qualifications

• Bachelor's degree in business, engineering, computer science or related field
• min 10+ years of progressive and relevant IT Leadership practice and experience within IT
• Minimum of 7 years of leadership experience with ERP and sales enablement software, ideally SAP
• Demonstrated Hands- on ability effectively working with CRM solutions
• Significant experience with ERP, CRM, Content Management, Mobile Applications, and Data Analysis tools
• Demonstrated program and project management skills, including large-scale technology deployments across multiple internal and external stakeholder groups
• Track record of implementing enterprise global solutions

Responsibilities

• Define and implement digital business transformation programs
• Collaborate with Marketing and Sales leaders to align on outcomes and roadmaps
• Manage IT resources, budgets, and vendors
• Oversee CRM, CPQ, CMS, mobile apps, and data analytics tools to ensure value and growth
• Present progress and outcomes in executive-level meetings

Skills

IT Leadership

ERP Systems

SAP

CRM Solutions

Project Management

Vendor Management

Education

Bachelor's degree

Tools

CRM

CPQ

CMS

Mobile Apps

Data Analytics

Job description

Want a seat at the table? Enjoy creating enterprise Customer Solutions and implementing change? Our client a growing global organization is seeking an experience Manager of Customer Experience. Work and collaborate with Marketing and Sales leaders and stakeholders to define and implement digital business transformation programs. The role is focused on identifying pragmatic business outcomes in support of establishing and refining a digital roadmap yielding high-value results. Must have experience working in a SAP Technology Centric Department. Handle related technology selection, project execution, and management of IT resources (internal and external team members, budgets, and vendors) are integral to the role. The role is ultimately accountable for ensuring that their CRM, CPQ, CMS, Mobile Applications, Data Analysis tools, and other applications supporting the core marketing and sales functions add value and fuel innovation and growth. This is a Highly Visible Role and needs to be able to participate in C-Suite meetings.

Requirements and Experience:

• Bachelor's degree in business, engineering, computer science or related field
• min 10+ years of progressive and relevant IT Leadership practice and experience within IT
• Minimum of 7 years of leadership experience with ERP and sales enablement software, ideally SAP
• Demonstrated Hands- on ability effectly working with CRM solutions.
• Significant experience to key enterprise software platforms including ERP, CRM, Content Management, Mobile Application, and Data Analysis tools
• Demonstrated program and project management skills, including large-scale technology deployments across multiple internal and external stakeholder group
• Track record of implementing enterprise global solutions