Senior CX Program Manager — End-to-End Customer Journeys

Ascendion; Vancouver (WA); Hybrid; USD 104,000 - 114,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days accrued each calendar/

10-15 days of paid vacation time

6 paid holidays and 1 floating holiday

Ascendion Learning Management System

Job summary

Ascendion is a full-service digital engineering solutions company. We build and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

The Total CX Manager will define, evaluate, and optimize the end-to-end customer experience across software, apps, services, and connected ecosystems throughout the product lifecycle, partnering with Product, UX, Engineering, Marketing, and Support to remove friction and drive value.

Qualifications

• Total CX Manager oversees the end-to-end customer experience across software, apps, services, and connected ecosystems throughout the product lifecycle.

Responsibilities

• End-to-End Customer Experience Ownership across software applications, services, platforms, and device ecosystems.
• Evaluate customer journeys across major stages: awareness, discovery, installation, setup, onboarding, adoption.
• Partner with Product Management, UX, Engineering, Marketing, Customer Support, and Operations to identify friction and drive improvements.
• Lead data-driven decisions to improve engagement, onboarding success, adoption, retention, supportability, and business outcomes.
• Ensure consistent, scalable customer experiences across multiple products and services.

Job description

Ascendion is a full-service digital engineering solutions company. We build and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

The Total CX Manager will define, evaluate, and optimize the end-to-end customer experience across software, apps, services, and connected ecosystems throughout the product lifecycle, partnering with Product, UX, Engineering, Marketing, and Support to remove friction and drive value.