Senior CX Leader for 50+ Health Center Accounts

Artera; Santa Barbara (CA); On-site; USD 88,000 - 129,000; Full time

Benefits offered by this job

Full health benefits

Career development resources

Generous time off

Employee ERGs

Job summary

Artera is seeking a Senior Customer Experience Manager to own end-to-end relationships across a book of roughly 50–60 FQHC and CHC accounts. You will lead implementations, drive adoption, monitor health, and guide expansion discussions with sales and delivery teams.

You will present ROI and workflow impact to C-suite executives, build executive business reviews, and proactively address churn through data-driven insights, with travel about 25% for on-site reviews.

Qualifications

• 6–8 years of experience in customer success, account management, or a hybrid CS/PM role in B2B SaaS.
• Demonstrated experience managing a high-volume book (50+ accounts).
• Healthcare or healthtech experience is required — vendor, health system, payer, or EHR side.
• Executive presence and ability to present to C-suite decision-makers.

Responsibilities

• Own the customer relationship end-to-end for ~50–60 accounts from pre-close to renewal and expansion.
• Run implementations and post-implementation delivery with cross-functional coordination.
• Build C-suite credibility and present ROI and workflow impact to executives.
• Drive value realization and move accounts from nice-to-have to must-have through data-driven reviews.
• Manage churn proactively and monitor health signals across a high-volume book.
• Collaborate with sales on renewal and expansion and support the sales cycle.
• Operate as escalation point and integrate AI tools in daily workflow.
• Travel approximately 25% to on-site reviews and executive meetings.

Skills

Customer success

Account management

Hybrid CS/PM

Job description

Artera is seeking a Senior Customer Experience Manager to own end-to-end relationships across a book of roughly 50–60 FQHC and CHC accounts. You will lead implementations, drive adoption, monitor health, and guide expansion discussions with sales and delivery teams.

You will present ROI and workflow impact to C-suite executives, build executive business reviews, and proactively address churn through data-driven insights, with travel about 25% for on-site reviews.