Strategic Enterprise CX Executive (Health Systems)

Tenoneten; Missouri; On-site; USD 123,000 - 163,000; Full time

Benefits offered by this job

Health benefits

Equity

401(k)

Employee ERGs

Paid time off

Job summary

Artera seeks a Customer Experience Executive to own a portfolio of large health system accounts with $300K–$2M ARR, guiding post-sale delivery from pre-close to renewal. The role sits in a unified CXM function, bridging PM and CS to drive adoption, outcomes, and expansion.

You will lead complex configuration, manage executive relationships, and coordinate cross-functional teams to deliver measurable value and trusted outcomes across the portfolio. Travel up to 25% and work across our U.S.

Qualifications

• 8–12 years in customer success, account management, or implementation management in B2B SaaS.
• 6–10 years in large health systems; enterprise account ownership ($300K+ ARR) required.
• Bachelor's degree or equivalent; advanced degree a plus.
• Executive presence; ability to manage escalations and frame ROI and outcomes.
• Analytical depth; daily use of AI tools for drafting, prep, and follow-up.
• Willingness to travel at least 25%.

Responsibilities

• Own end-to-end post-sales experience for major enterprise accounts ($300K–$2M ARR), including implementation and growth.
• Execute complex configuration and problem-solving when it accelerates outcomes.
• Close on hard customer conversations; re-commit to dates and hold teams accountable.
• Lead focus programs; coordinate cross-functional execution across CS, PM, and support.
• Develop VP-to-C-suite relationships and drive executive-level value attainment.
• Travel and onsite engagements up to 25% for quarterly business reviews.

Skills

Customer success

Account management

Implementation management

Executive presence

Data analysis

AI tools

Travel willingness

Education

Bachelor's degree

Advanced degree

Tools

Epic EHR

Meditech EHR

Oracle Health

Athenahealth

Job description

Artera seeks a Customer Experience Executive to own a portfolio of large health system accounts with $300K–$2M ARR, guiding post-sale delivery from pre-close to renewal. The role sits in a unified CXM function, bridging PM and CS to drive adoption, outcomes, and expansion.

You will lead complex configuration, manage executive relationships, and coordinate cross-functional teams to deliver measurable value and trusted outcomes across the portfolio. Travel up to 25% and work across our U.S.