Enterprise CX Executive — Health Systems (25% Travel)

Artera.io; Santa Barbara (CA); On-site; USD 300,000 - 2,000,000; Full time

Benefits offered by this job

Full health benefits

Equity program

401(k) and more

Disability coverage

Job summary

Artera is seeking a Customer Experience Executive to own post-sales success for a portfolio of large health-system accounts. You will drive implementations, adoption, and ongoing value delivery, including executive-level communications and quarterly business reviews.

Ideal candidates bring 6–10 years in customer success or implementation within B2B SaaS, with deep healthcare domain familiarity (EHRs) and proven ability to own complex programs end-to-end.

Qualifications

• Bachelor’s degree required; 8–12 years in customer success, account management, or implementation management in B2B SaaS.
• Enterprise health system ownership of $300K+ ARR is required; bachelor’s or equivalent.
• Strong executive presence and ability to manage C-suite relationships.

Responsibilities

• Own end-to-end post-sales experience for major enterprise accounts ($300K–$2M ARR).
• Execute complex configuration and problem-solving to accelerate outcomes.
• Lead cross-functional execution and maintain account health across the CX function.
• Travel at least 25% of the time for onsite meetings and QBRs.

Skills

Executive presence

Analytical depth

Operational depth

Travel readiness

Leadership

Education

Bachelor's degree

Advanced degree

Tools

Epic

Meditech

Oracle Health

Athenahealth

Job description

Artera is seeking a Customer Experience Executive to own post-sales success for a portfolio of large health-system accounts. You will drive implementations, adoption, and ongoing value delivery, including executive-level communications and quarterly business reviews.

Ideal candidates bring 6–10 years in customer success or implementation within B2B SaaS, with deep healthcare domain familiarity (EHRs) and proven ability to own complex programs end-to-end.