Enterprise Health CX Executive

Artera, Inc.; Missouri; On-site; USD 123,000 - 163,000; Full time

Benefits offered by this job

Full health benefits

Equity and stock options

Generous time off and holidays

Career development resources

Job summary

Artera, Inc. seeks a Customer Experience Executive to own a book of large health system accounts ($300K–$2M ARR). You will lead implementations, drive adoption, monitor health, and guide expansion with cross‑functional teams.

Ideal candidates have 6–10 years in customer success/implementation in B2B SaaS, with EHR familiarity and a track record of enterprise account ownership and ROI focus.

Qualifications

• 8–12 years of related experience in customer success, project management, or healthcare technology.
• Enterprise health system experience required; experience owning $300K+ ARR accounts.
• Strong executive presence and ability to manage C‑suite discussions.

Responsibilities

• Own end-to-end post-sales experience for major enterprise accounts ($300K–$2M ARR).
• Execute complex configuration and problem-solving to accelerate outcomes.
• Close challenging customer conversations and keep internal teams aligned with committed dates.
• Lead cross-functional programs and drive product-driven improvements.
• Build and maintain VP‑through‑C‑suite relationships and drive value attainment.

Skills

Enterprise health systems experience

Executive presence

Account ownership

Analytical skills

Project coordination

Travel readiness

Education

Bachelor's degree or higher

Tools

Epic EHR

Meditech

Oracle Health

Athenahealth

Job description

Artera, Inc. seeks a Customer Experience Executive to own a book of large health system accounts ($300K–$2M ARR). You will lead implementations, drive adoption, monitor health, and guide expansion with cross‑functional teams.

Ideal candidates have 6–10 years in customer success/implementation in B2B SaaS, with EHR familiarity and a track record of enterprise account ownership and ROI focus.