Enterprise Health CX Leader: Delivery & Adoption

Artera; Seattle (WA); Presencial; USD 123 000 - 163 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) and more

Company equity

Resumo da oferta

Artera is seeking a Customer Experience Executive (CXE) to own a portfolio of large health system customers, from pre-close to renewal and expansion, emphasizing relationships, outcomes, and accountability for delivery across implementation, adoption, and cross-functional coordination.

You will partner with sales, configuration, and development teams, manage executive relationships, and drive value attainment at the C-suite level.

Qualificações

• Bachelor's degree with 8–12 years of related experience across customer success, project management, or healthcare technology.
• 6–10 years in customer success, account management, or implementation management in B2B SaaS; 5+ years working with or inside large health systems; demonstrated enterprise account ownership ($300K+ ARR).
• EHR familiarity (Epic, Meditech, Oracle Health, or Athenahealth) and a track record of executing advanced platform configuration, integration design, and workflow architecture directly.
• Executive presence: confidence building and maintaining C-suite relationships, managing escalations, and framing ROI, workflow, and integration outcomes for executive and operational audiences.
• Analytical and operational depth: data analysis applied to customer outcomes (dashboards, reports, business cases); AI tools for drafting and follow-up.
• Mindset and availability: travel minimum 25%.

Responsabilidades

• Own end-to-end post-sales experience for major enterprise accounts ($300K–$2M ARR), including implementation, project management, stakeholder management, ongoing success, referenceability, and growth.
• 5+ years working with or inside large health systems; enterprise health system experience required.
• Personally execute complex configuration and problem-solving; do not pass off high-stakes work.
• Serve as the credible closer on the hardest customer conversations—de-escalate, re-commit to dates, and hold the internal machine accountable.
• Run the most complex enterprise programs; frequently execute advanced configuration and workflow design personally.
• Serve as an escalation point for complex delivery risk across the CX function.
• Design solutions to novel customer problems; orchestrate cross-functional execution.
• Build and maintain VP-through-C-suite relationships; drive value attainment and adoption at the executive level.
• Direct activities of other CX teammates on complex accounts when needed.
• Create formal networks and coordinate across groups.
• Execute advanced enterprise-grade configuration, integration design, and technical problem-solving directly.
• Lead focus initiatives on product-driven improvements; absorb work that previously required specialists.
• Represent customer voice inside internal steering forums; prioritize workflows that improve key metrics.
• Travel to onsite meetings and QBRs; develop personal brand as a thought leader in Artera-adjacent fields.

Conhecimentos

Executive presence

Account management

Project management

Healthcare experience

Communication skills

Formação académica

Bachelor's degree

Advanced degree

Descrição da oferta de emprego

Artera is seeking a Customer Experience Executive (CXE) to own a portfolio of large health system customers, from pre-close to renewal and expansion, emphasizing relationships, outcomes, and accountability for delivery across implementation, adoption, and cross-functional coordination.

You will partner with sales, configuration, and development teams, manage executive relationships, and drive value attainment at the C-suite level.