Senior CX Manager — 50+ FQHC Accounts, AI‑Driven Growth

Artera.io

Seattle (WA)

On-site

USD 88,000 - 129,000

Full time

14 days+

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Benefits offered by this job

Full health benefits

Career development resources

Generous time off

Job summary

Artera is seeking a Senior Customer Experience Manager to own end-to-end relationships for a high-volume book of FQHC and CHC accounts. You will lead implementations, drive adoption, monitor health metrics, and partner with sales on renewals and expansions. The role requires healthcare tech experience, executive presence, and comfort with AI-assisted workflows.

Based in the U.S. with three focus offices (Seattle, Santa Barbara, Kansas City), you will travel ~25% and own strategic outcomes for a

Qualifications

6–8 years of experience in customer success, account management, or a hybrid CS/PM role in B2B SaaS.
Demonstrated experience managing a high-volume book (50+ accounts).
Healthcare or healthtech experience required—vendor, health system, payer, or EHR side.
Executive presence and a track record of presenting to and influencing C-suite decision-makers.
Project management fundamentals — end-to-end implementations.

Responsibilities

Own the customer relationship end-to-end with 50–60 FQHC/CHC accounts, from intro to renewal and expansion.
Run implementations and post-implementation delivery, managing plans, timelines, and dependencies.
Present outcomes and ROI to CEOs, CFOs, CMOs, and operations leaders.
Drive value realization and expand accounts through data-driven reviews and ROI messaging.
Monitor health signals to prevent churn and maintain renewal momentum.
Collaborate with Sales on renewal and expansion opportunities.
Act as the escalation point for accounts and embed AI tools in daily workflows.
Travel ~25% for on-site business reviews, go-lives, and executive meetings.