Enterprise CX Executive - Health Systems

Artera.io; Seattle (WA); Presencial; USD 123.000 - 163.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full health benefits

Equity

401(k)

Employee development funds

Descripción de la vacante

Artera is seeking a Customer Experience Executive to own a portfolio of large health system accounts with a $300K–$2M ARR. You’ll lead end-to-end implementations, drive adoption, monitor health, and manage expansion conversations across sales, configuration, and development teams.

Ideal candidates have 6–10 years in customer success or implementation management within B2B SaaS, deep health-system exposure, and a track record of enterprise ownership.

Formación

• 8–12 years of related experience across customer success, project management, or healthcare technology; or 4–8 years with advanced degree.
• Experience with or inside large health systems; enterprise account ownership ($300K+ ARR) required.
• Domain knowledge in EHR systems and healthcare technology.
• Executive presence with C-suite stakeholders and strong ROI framing.

Responsabilidades

• Own end-to-end post-sales experience for major enterprise accounts ($300K–$2M ARR).
• Execute complex configuration and problem-solving to accelerate outcomes.
• Manage escalations, drive focus on executive-level relationships, and ensure delivery and adoption.

Conocimientos

Enterprise account management

C-suite relationships

Project & program management

Analytical thinking

Travel readiness

Educación

Bachelor's degree

Herramientas

AI tools

Configuration tools

Descripción del empleo

Artera is seeking a Customer Experience Executive to own a portfolio of large health system accounts with a $300K–$2M ARR. You’ll lead end-to-end implementations, drive adoption, monitor health, and manage expansion conversations across sales, configuration, and development teams.

Ideal candidates have 6–10 years in customer success or implementation management within B2B SaaS, deep health-system exposure, and a track record of enterprise ownership.