Global CX Strategy & Operations Leader

DoorDash; Tempe (AZ); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Commuter benefits

Paid time off and sick leave

Medical, dental, and vision benefits

Job summary

DoorDash is seeking a Director of Customer Experience Strategy & Operations to define and scale the operating systems affecting user experience. This role will lead a S&O team to optimize customer interactions and streamline processes.

Ideal candidates will bring 10+ years of experience in operations or customer experience, showcasing strong problem-solving, collaboration, and data analysis skills. This position is based in Tempe, Arizona with a competitive compensation package including numerous benefits.

Qualifications

• 10+ years of experience solving complex problems in operations or customer experience.
• AI-native operator with productivity problem-solving skills.
• Experience collaborating with multiple stakeholders.

Responsibilities

• Define vision and operating principles for customer experience.
• Lead a high-impact S&O team.
• Redesign workflows using AI and data analysis.
• Partner with cross-functional teams to shape user experience.
• Build and scale processes that improve quality and reduce friction.

Skills

Problem-solving in strategy and operations

Experience in customer experience

Data analysis and AI application

Collaboration across departments

Building high-performing teams

Education

Bachelor’s Degree

MBA or Master’s Degree

Job description

DoorDash is seeking a Director of Customer Experience Strategy & Operations to define and scale the operating systems affecting user experience. This role will lead a S&O team to optimize customer interactions and streamline processes.

Ideal candidates will bring 10+ years of experience in operations or customer experience, showcasing strong problem-solving, collaboration, and data analysis skills. This position is based in Tempe, Arizona with a competitive compensation package including numerous benefits.