Senior CX Lead & Coach for Cross-Functional Impact

Gemini, Inc.; Cannon Falls (MN); In loco; USD 35.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Weekly Pay (Get Paid Weekly)

Tuition Reimbursement Program

Company Owned Resort access

Descrizione del lavoro

Gemini, Inc. is seeking a Customer Experience Lead in Cannon Falls, MN. The role blends coaching with hands-on customer responsibilities and cross-functional problem solving to elevate the overall customer experience.

Responsibilities include training, KPI analysis, and collaboration with Sales, Production, and Layout. The ideal candidate has a Bachelor’s degree and 3–5 years of leadership or customer service experience.

Competenze

• Bachelor’s degree in economics, marketing, business, or a related field.
• 3–5 years of sales or customer service experience, including leadership or mentoring.

Mansioni

• Guides and supports team members through workflows and complex customer requests with product, process and sales knowledge.
• Conducts and coordinates on-the-floor training for onboarding and ongoing education.
• Measures and reports team KPIs and workload.
• Represents the team in internal communications and cross-functional collaboration.

Conoscenze

Leadership coaching

Advanced product knowledge

Communication

Workload balancing

Change management

Team guidance

Formazione

Bachelor’s degree

Descrizione del lavoro

Gemini, Inc. is seeking a Customer Experience Lead in Cannon Falls, MN. The role blends coaching with hands-on customer responsibilities and cross-functional problem solving to elevate the overall customer experience.

Responsibilities include training, KPI analysis, and collaboration with Sales, Production, and Layout. The ideal candidate has a Bachelor’s degree and 3–5 years of leadership or customer service experience.