Onsite Customer Experience Leader

Gemini, Inc.; Cannon Falls (MN); On-site; USD 69,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Paid time off

Dental & vision

Weekly pay

Resort access

Tuition reimbursement

Job summary

Gemini, Inc. is seeking a Customer Experience Supervisor for our Cannon Falls, MN facility. This full-time, onsite role focuses on leading the Customer Experience team, directing administrative and operational support to promote revenue growth, productivity, and customer satisfaction.

The position involves coaching staff, training, and cross-functional collaboration with sales and engineering. The role requires supervisory experience in service or production, a bachelor’s degree (preferred) or

Qualifications

• Requires supervisory experience in customer service or production.
• Bachelor’s degree preferred; 5+ years in a similar role is beneficial.
• Strong leadership, communication and problem-solving skills required.

Responsibilities

• Supervise daily customer experience operations and staff.
• Direct staffing, training, and performance evaluations.
• Coach and motivate team to deliver excellent customer service.
• Maintain attendance, conduct performance reviews, and guide development.
• Collaborate with sales and engineering on product requirements and trends.
• Serve as liaison between internal and external customers to resolve conflicts.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Problem solving

Organization

Budget knowledge

Scheduling

Education

Bachelor’s degree preferred

Associate degree + 5 years experience

Job description

Gemini, Inc. is seeking a Customer Experience Supervisor for our Cannon Falls, MN facility. This full-time, onsite role focuses on leading the Customer Experience team, directing administrative and operational support to promote revenue growth, productivity, and customer satisfaction.

The position involves coaching staff, training, and cross-functional collaboration with sales and engineering. The role requires supervisory experience in service or production, a bachelor’s degree (preferred) or