Customer Experience Lead: Drive CX & Team Excellence

Gemini Inc.; Cannon Falls (MN); On-site; USD 73,068,000 - 95,446,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Paid time off

Dental/vision

Company resort access

Tuition reimbursement

Weekly pay

Job summary

Gemini, Inc. in Cannon Falls, MN is hiring a Customer Experience Lead to guide a frontline CX team, coordinate training, and drive process improvements. The role balances direct customer support with coaching and cross-functional collaboration across sales, production, and layout to enhance the overall customer experience.

Occasional travel to support key customer experiences is expected. The position offers full-time, on-site work with a competitive wage range and benefits, including health,

Qualifications

• Bachelor’s degree in economics, marketing, business, or a related field.
• 3–5 years of sales or customer service experience including leadership or informal leadership/mentorship.

Responsibilities

• Guides and supports team members through workflows and complex customer requests using product and sales knowledge.
• Coordinates on-the-floor training for onboarding and ongoing education.
• Measures and reports team metrics such as KPI’s and workload.
• Identifies inefficiencies and areas for process improvements.
• Acts as a communication bridge across sales, production, layout, and leadership.

Skills

Coaching

Technical knowledge

Communication

Teamwork

Education

Bachelor’s degree in economics, marketing, business

Job description

Gemini, Inc. in Cannon Falls, MN is hiring a Customer Experience Lead to guide a frontline CX team, coordinate training, and drive process improvements. The role balances direct customer support with coaching and cross-functional collaboration across sales, production, and layout to enhance the overall customer experience.

Occasional travel to support key customer experiences is expected. The position offers full-time, on-site work with a competitive wage range and benefits, including health,