Customer Experience Supervisor — Lead & Elevate the Team

Gemini Inc.; Minnesota; Ibrido; USD 69.000 - 86.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Retirement Match

Paid Time Off

Dental Insurance

Tuition Reimbursement

Company Resort Access

Descrizione del lavoro

Gemini, Inc. is hiring a Customer Experience Supervisor in Cannon Falls, MN. You will oversee CX processes, provide training, and drive customer satisfaction to promote revenue growth. The role involves directing administrative support, coaching staff, and maintaining records to enable team success.

You will collaborate with sales and engineering on product research, travel for trade shows, and act as a liaison across internal functions to resolve issues and improve service levels.

Competenze

• Bachelor’s degree preferred and five years of supervisory experience.
• Experience in customer service or production environment.
• Strong leadership, communication, and problem-solving skills.

Mansioni

• Supervise, hire, train, and evaluate staff per policies and laws.
• Direct staffing, training and performance reviews for CX function.
• Coach and motivate team, develop people for greater roles.
• Maintain attendance, vacations, and performance records.
• Assist sales and engineering with product research and trends.
• Act as liaison between internal and external customers to resolve issues.
• Travel to trade shows, customer sites and other facilities.
• Prepare and present information at department meetings.

Conoscenze

Leadership

Coaching

Communication

Interpersonal skills

Problem-solving

Organization

Budget knowledge

Scheduling

Change management

Formazione

Bachelor’s degree

Associate degree + 5 years experience

Descrizione del lavoro

Gemini, Inc. is hiring a Customer Experience Supervisor in Cannon Falls, MN. You will oversee CX processes, provide training, and drive customer satisfaction to promote revenue growth. The role involves directing administrative support, coaching staff, and maintaining records to enable team success.

You will collaborate with sales and engineering on product research, travel for trade shows, and act as a liaison across internal functions to resolve issues and improve service levels.