Inside Customer Experience Supervisor: Lead & Elevate Service

Gemini Inc.; Cannon Falls (MN); Vor Ort; USD 68.000 - 86.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Retirement Match with Profit Sharing

Paid Time Off

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Resort Access

Tuition Reimbursement

Zusammenfassung

Gemini, Inc. in Cannon Falls, MN is seeking a Customer Experience Supervisor to lead the customer experience team, oversee operations, and deliver exceptional service that drives revenue growth.

This role requires strong leadership and a hands-on approach to people management. The position involves supervising staff, coordinating with sales and engineering for product research, and traveling to client locations and trade shows to enhance training opportunities.

Qualifikationen

• Bachelor's degree or an associate degree with a minimum of five years of supervisory experience.
• Supervisory experience in a customer service or production environment.
• Strong leadership, communication, interpersonal relationship, and problem-solving skills.

Aufgaben

• Supervise and train the Customer Experience team in Cannon Falls, MN.
• Direct staffing, training, and performance evaluations to improve the customer experience function.
• Coach and motivate the team to provide daily customer service and technical advice.
• Maintain records for attendance, performance evaluations, and guidance in development.
• Collaborate with sales and engineering on product research, customer requirements, and market trends.
• Act as liaison with internal and external customers to resolve conflicts and negotiate resolutions.
• Travel to trade shows and client sites to improve communication and training opportunities.
• Support department meetings and uphold exemplary customer service and problem solving.

Kenntnisse

Leadership

Coaching

Communication

Interpersonal

Problem solving

Budgeting

Scheduling

Change management

Ausbildung

Bachelor's degree

Associate degree with 5+ years experience

Jobbeschreibung

Gemini, Inc. in Cannon Falls, MN is seeking a Customer Experience Supervisor to lead the customer experience team, oversee operations, and deliver exceptional service that drives revenue growth.

This role requires strong leadership and a hands-on approach to people management. The position involves supervising staff, coordinating with sales and engineering for product research, and traveling to client locations and trade shows to enhance training opportunities.