Senior Customer Experience Lead: Custom Signage Projects

Gemini, Inc.; Cannon Falls (MN); In loco; USD 33.062 - 42.705; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

Tuition Reimbursement

Career Growth

Descrizione del lavoro

Gemini, Inc. in Cannon Falls, MN is seeking a Senior Customer Experience Specialist to manage complex customer projects from concept to delivery. This role emphasizes relationship-building and cross‑functional collaboration across sales, production, design, and support teams.

You will become a subject matter expert on products and processes, guiding customers with urgency, professionalism, and creativity while maintaining strong communication and a continuous improvement mindset.

Competenze

• Associate or bachelor’s degree in economics, marketing, business or related field.
• 2–4 years of sales experience or equivalent business-to-customer exposure.

Mansioni

• Serve as primary contact for customer accounts and custom signage projects.
• Guide customers through projects from concept to delivery.
• Build relationships to create long-term loyalty.
• Collaborate with sales, production, design, and support teams for project success.
• Identify opportunities to improve processes and customer experience.

Conoscenze

Problem solving

Communication

Relationship building

Project management

Time management

Formazione

Associate/Bachelor's degree

Sales experience 2–4 years

Descrizione del lavoro

Gemini, Inc. in Cannon Falls, MN is seeking a Senior Customer Experience Specialist to manage complex customer projects from concept to delivery. This role emphasizes relationship-building and cross‑functional collaboration across sales, production, design, and support teams.

You will become a subject matter expert on products and processes, guiding customers with urgency, professionalism, and creativity while maintaining strong communication and a continuous improvement mindset.