Analytics Manager — Contact Interaction Insights

T-MOBILE USA, Inc.; Overland Park (KS); On-site; USD 78,000 - 141,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Business Analysis Manager to deliver big insights and support leaders in shaping long‑term strategy. You will drive data mining, BI/reporting, and customer-centric recommendations across marketing, product and platform teams.

Responsibilities include building dashboards, defining metrics for campaigns, and communicating findings to executives. A strong analytics background and cross-functional collaboration are essential for success.

Qualifications

• Bachelor's degree in data analysis, data science, or a related quantitative field.
• 4–7 years solving analytical problems with quantitative methods.
• 4–7 years of reporting and data visualization experience (Tableau, Power BI).
• 4–7 years in advanced analytics including SQL analysis of large datasets.

Responsibilities

• Interact with teams to provide insights, analysis and recommendations for data-driven experiences.
• Serve as a key contact for data and reporting solutions including dashboards and self-service environments.
• Utilize modeling to inform prioritization and resource allocation across the organization.

Skills

Data Analysis

Problem Solving

Communication

Financial Modeling

Telecommunications

Education

Bachelor's degree in quantitative field

Tools

Tableau

Power BI

SQL

Python / R

Job description

T-Mobile USA, Inc. is seeking a Business Analysis Manager to deliver big insights and support leaders in shaping long‑term strategy. You will drive data mining, BI/reporting, and customer-centric recommendations across marketing, product and platform teams.

Responsibilities include building dashboards, defining metrics for campaigns, and communicating findings to executives. A strong analytics background and cross-functional collaboration are essential for success.