Insights & Analytics Manager - Contact Interaction Analytics

T-MOBILE USA, Inc.; Factoria (WA); On-site; USD 78,000 - 162,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Stock grants and stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks a Business Analysis Manager to deliver insights, shape long-term vision, and partner with marketing, product and platform teams on complex modeling and reporting initiatives.

The role emphasizes data analysis, financial modeling and communication to influence strategic decisions across the organization. Strong BI skills and experience with analytics languages are preferred.

Qualifications

• Bachelor’s degree in data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
• 4-7 years working experience solving analytical problems using quantitative approaches (Required)
• 4-7 years working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.) (Required)
• 4-7 years working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
• Working experience with Python, R, Go or similar statistics or data science language preferred. (Preferred)
• Telecommunications (Preferred)

Responsibilities

• Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences.
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self‑service environments. Define product feature and campaign success metrics and benchmarks.
• Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.

Skills

Data Analysis

Problem Solving

Communication

Financial Modeling

Education

Bachelor’s degree in data analysis or data science

Tools

Tableau

Power BI

SQL

Python

R

Job description

T-Mobile USA, Inc. seeks a Business Analysis Manager to deliver insights, shape long-term vision, and partner with marketing, product and platform teams on complex modeling and reporting initiatives.

The role emphasizes data analysis, financial modeling and communication to influence strategic decisions across the organization. Strong BI skills and experience with analytics languages are preferred.