Insights Analytics Manager for Contact Interactions

T-MOBILE USA, Inc.; Frisco (TX); On-site; USD 78,000 - 141,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k)

Employee stock grants

Paid time off

Job summary

The Business Analysis Manager at T-Mobile USA, Inc. in Frisco, TX delivers strategic insights to help leaders shape long-term decisions and drive improvements across marketing, product and platform teams.

You will lead analytics, reporting, and data-driven recommendations using data mining and BI tools. Requires a Bachelor's in a quantitative field and 4–7 years' experience in analytics, data visualization (Tableau, Power BI), and SQL-based analysis; Python/R preferred.

Qualifications

• Bachelor's degree in data analysis, data science or related quantitative field.
• 4-7 years of experience solving analytical problems with quantitative methods.
• 4-7 years of experience reporting and analyzing performance with data visualization (Tableau, Power BI).

Responsibilities

• Interact with teams to provide insights and recommendations that deliver data-driven experiences.
• Provide data and reporting solutions including dashboards, visuals, and self-service environments; define success metrics.
• Use analytical and modeling capabilities to support prioritization and decision making across the organization.

Skills

Data analysis

Problem solving

Communication

Financial modeling

Telecommunications (Preferred)

Education

Bachelor's degree in data analysis/data science or related field

Tools

Tableau

Power BI

SQL

Python

R

Job description

The Business Analysis Manager at T-Mobile USA, Inc. in Frisco, TX delivers strategic insights to help leaders shape long-term decisions and drive improvements across marketing, product and platform teams.

You will lead analytics, reporting, and data-driven recommendations using data mining and BI tools. Requires a Bachelor's in a quantitative field and 4–7 years' experience in analytics, data visualization (Tableau, Power BI), and SQL-based analysis; Python/R preferred.