Senior CX Insights Scientist — Product Experience Leader

Kraft Heinz; Glenview (IL); Hybrid; USD 89,800 - 112,200; Full time

Benefits offered by this job

Performance-based bonus

Health benefits

Flexible work arrangements

Job summary

Kraft Heinz seeks a Senior Scientist for CX Product Insights to lead consumer experience learning plans and product research across assigned brands/platforms in the North American Zone. You will translate consumer insights into practical product and packaging decisions from ideation to launch readiness, partnering with R&D, Marketing, Insights, and external suppliers.

The role requires a strong background in both qualitative and quantitative research, excellent storytelling, and the ability to

Qualifications

• Bachelor’s degree required; advanced degree preferred in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus.
• Minimum of 4+ years (BS) or 3+ years (MS) in consumer/product research or consumer experience roles supporting product development and commercialization, CPG strongly preferred.
• Ability to translate consumer learning into actionable direction for product and packaging decisions.
• Experience with qualitative and quantitative research including study design and analysis.

Responsibilities

• Provide consumer experience (CX) leadership for the assigned portfolio/projects.
• Lead day-to-day CX learning plan execution and align research with key business decisions.
• Ensure projects have clear CX direction and documentation through development stages.
• Design and execute qualitative and quantitative research focused on product and package experience.
• Identify actionable recommendations from CX research and synthesize findings across data sources.
• Translate consumer needs into clear product and packaging targets and requirements.
• Deliver decision-ready recommendations with risks, tradeoffs, and next steps.
• Manage external research suppliers: scoping, proposals, timelines, budgets, fieldwork oversight.
• Lead multiple projects with prioritization, documentation, and stakeholder communication.
• Ensure compliance with data integrity and privacy requirements.

Skills

CX leadership

Qualitative research

Quantitative research

Study design

Synthesis & storytelling

Cross-functional collaboration

Project management

Communication

Education

Bachelor's degree

Advanced degree preferred

Tools

Survey platforms

Job description

Kraft Heinz seeks a Senior Scientist for CX Product Insights to lead consumer experience learning plans and product research across assigned brands/platforms in the North American Zone. You will translate consumer insights into practical product and packaging decisions from ideation to launch readiness, partnering with R&D, Marketing, Insights, and external suppliers.

The role requires a strong background in both qualitative and quantitative research, excellent storytelling, and the ability to