Senior Manager, NA Consumer Experience & Innovation

Kraft Heinz; Glenview (IL); Hybrid; USD 121,000 - 151,000; Full time

Benefits offered by this job

Healthcare benefits

Bonus program

Hybrid work model

Job summary

Kraft Heinz in Glenview, IL seeks a Senior Manager, NA R&D – Consumer Experience to lead a team delivering consumer-led product design and experience models. You will translate consumer insights into technical requirements, guide concept development, and ensure on-time, high-quality delivery across Food, Beverage, Snacks, and adjacent categories.

The role emphasizes strong leadership, collaboration with Marketing, Innovation, and R&D, and the ability to manage multiple projects in a fast-paced

Qualifications

• Minimum 8+ years with Bachelor’s or 7+ years with Master’s or 6+ years with PhD.
• Experience in consumer research, UX design, product innovation or related disciplines.
• Translate consumer learning into product and technical decisions.
• Strong leadership and cross-functional collaboration.
• Ability to travel up to 20%.

Responsibilities

• Lead a high-performing Consumer Experience team that enables strong renovation and innovation outcomes.
• Translate consumer needs, behaviors, and Jobs-to-Be-Done into clear product and experience requirements.
• Design and execute consumer learning plans to support renovation, innovation, and technology platforms.
• Partner with R&D, Brand, Innovation, and Sensory teams to guide concept, prototype, and experience validation.
• Build and deploy consumer models, frameworks, and tools that support product development and qualification.
• Coach and develop Consumer Experience scientists in research design, insight quality, and business influence.
• Identify emerging consumer needs and trends that inform future Jobs-to-Be-Done and innovation opportunities.
• Prioritize work, manage resources, and ensure projects are delivered on time and to quality expectations.
• Provide technical and business judgment to guide product and portfolio decisions.
• Foster a culture of consumer centricity, learning, and innovation within R&D.

Skills

People leadership

Cross-functional collaboration

Consumer research

UX design

Product innovation

Storytelling

Resource prioritization

Communication

Education

Bachelor's/Master's/PhD in Science or Consumer Psychology

Job description

Kraft Heinz in Glenview, IL seeks a Senior Manager, NA R&D – Consumer Experience to lead a team delivering consumer-led product design and experience models. You will translate consumer insights into technical requirements, guide concept development, and ensure on-time, high-quality delivery across Food, Beverage, Snacks, and adjacent categories.

The role emphasizes strong leadership, collaboration with Marketing, Innovation, and R&D, and the ability to manage multiple projects in a fast-paced