Head CX Scientist & R&D Strategy Lead

Kraft Heinz, Inc.; Glenview (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Kraft Heinz, Inc. is seeking a senior CX leader to drive consumer/product research and translate insights into concrete experience requirements for packaging design. You will oversee end-to-end learning plans, guide cross-functional teams, and ensure rigorous study design across multiple brands and vendors.

You will synthesize findings for executive audiences, coach teams, and uphold evidence standards while managing busy, matrixed priorities. Up to 20% travel may be required.

Qualifications

• Minimum 6+ years in consumer/product research or applied insights
• Experience across CX research methods (qual + quant) and end-to-end study design
• Ability to influence product and packaging decisions through consumer insights
• Direct experience with packaging technical design research

Responsibilities

• Provide CX technical leadership for assigned portfolios, defining information needs at each milestone
• Serve as SME for packaging design consumer research and methodological expertise
• Architect end-to-end CX learning plans (qual + quant) from exploration to validation
• Lead CX methodologist/SME activities across learning phases and vendor ecosystems
• Translate consumer learning into clear experience requirements guiding product/packaging development
• Lead stakeholder readouts with executive and technical audiences; tailor depth and implications
• Advise on study designs, analysis plans, and interpretation for high-stakes readouts
• Pilot and standardize emerging CX methods and analytics; document best practices
• Coach scientists and partners through training and playbooks; embed CX rigor
• Audit vendor strategy, performance, and deliverable acceptance criteria
• Manage multiple workstreams with prioritization and clear documentation
• Apply quantitative interpretation and familiarity with research platforms and dashboards
• Willingness to travel up to 20%

Skills

CX research methods

Executive storytelling

Stakeholder management

Vendor management

Statistical interpretation

Coaching & training

Education

Bachelor's degree in a related field

MS degree preferred

PhD considered

Tools

Survey platforms

Analysis software (SPSS/SAS/R)

BI dashboards

Job description

Kraft Heinz, Inc. is seeking a senior CX leader to drive consumer/product research and translate insights into concrete experience requirements for packaging design. You will oversee end-to-end learning plans, guide cross-functional teams, and ensure rigorous study design across multiple brands and vendors.

You will synthesize findings for executive audiences, coach teams, and uphold evidence standards while managing busy, matrixed priorities. Up to 20% travel may be required.