CX Packaging Research Lead, Driving Innovation

Kraft Heinz; Glenview (IL); Hybrid; USD 104,000 - 130,000; Full time

Benefits offered by this job

Bonus eligible

Flexible work options

Job summary

Kraft Heinz seeks a Principal Scientist for CX Product Insights to lead consumer experience research across an assigned portfolio at the Glenview R&D Center. You will architect CX learning strategies across the product lifecycle, partner with R&D, Marketing, Insights, Analytics, and external suppliers to translate consumer needs into practical product and packaging decisions.

The role requires 6+ years of consumer research experience, expert CX methods, and the ability to influence

Qualifications

• Minimum 6+ years in consumer/product research or applied insights
• Expertise across CX research methods (qualitative + quantitative) including end-to-end study design
• Proven ability to influence product and packaging innovation by translating consumer needs into clear experience requirements

Responsibilities

• Provide CX technical leadership for the assigned portfolio/platforms, defining key information needs tied to business and technical decisions at each development milestone
• Architect end-to-end CX learning plans (qualitative + quantitative) from upstream exploration to downstream validation
• Lead high-stakes stakeholder readouts, synthesizing findings for executive vs. technical audiences; ensure clear, succinct implications
• Coach and upskill scientists and partners with training, playbooks, and best practices
• Audit vendor strategy and performance for the portfolio with clear criteria and data integrity checks
• Lead multiple workstreams with prioritization and strong stakeholder communication in a fast-paced environment
• Provide continuity/backup coverage for the CX leadership team as needed
• Ensure compliance with data integrity, privacy, and internal research governance requirements

Skills

CX research methods

Study design

Synthesis & storytelling

Cross-functional leadership

Vendor management

Data interpretation

Education

Bachelor's degree

Advanced degree (MS/PhD)

Tools

Survey platforms

Analysis packages

Dashboards/BI

Job description

Kraft Heinz seeks a Principal Scientist for CX Product Insights to lead consumer experience research across an assigned portfolio at the Glenview R&D Center. You will architect CX learning strategies across the product lifecycle, partner with R&D, Marketing, Insights, Analytics, and external suppliers to translate consumer needs into practical product and packaging decisions.

The role requires 6+ years of consumer research experience, expert CX methods, and the ability to influence