Senior CX Scientist, Product Insights & Strategy

The Kraft Heinz Company; Glenview (IL); On-site; USD 104,000 - 130,000; Full time

Job summary

The Kraft Heinz Company in Glenview, IL seeks a Principal Scientist for CX Product Insights to lead consumer experience research strategy across portfolios, partnering with R&D, Marketing, Insights, Analytics, and external suppliers to translate consumer needs into practical product decisions.

You will architect CX learning plans, guide senior stakeholders, and coach teams to elevate CX rigor while balancing speed and risk.

Qualifications

• Bachelor’s degree minimum in a related field with advanced degree preferred.
• 6+ years (BS) / 5+ years (MS) or 4+ years (PhD) in consumer/product research or applied insights.
• Expertise across CX research methods (qual and quant) including end-to-end study design and synthesis.
• Ability to influence product and packaging decisions by translating insights into requirements.
• Experience guiding CX learning plans from upstream to downstream.
• Strong cross-functional leadership and vendor management capabilities.
• Willingness to travel up to 20%.

Responsibilities

• Provide CX technical leadership for the assigned portfolio across milestones.
• Serve as SME for packaging design consumer research.
• Architect end-to-end CX learning plans with clear decision framing and evidence standards.
• Lead as portfolio CX methodologist—selecting and applying methods across learning phases.
• Translate consumer learning into clear experience requirements for development.
• Lead stakeholder readouts with tailored messaging for executives and technical audiences.
• Advise on study designs, analysis plans, and interpretation for high-stakes readouts.
• Pilot and standardize emerging CX methods and analytics; document best practices.
• Coach scientists and partners through training, playbooks, and best practices.

Skills

CX research methods

Leadership

Communication skills

Quantitative data analysis

Travel ability

Education

Bachelor’s degree; advanced degree preferred

Tools

Survey platforms

Statistical analysis software

BI dashboards

Job description

The Kraft Heinz Company in Glenview, IL seeks a Principal Scientist for CX Product Insights to lead consumer experience research strategy across portfolios, partnering with R&D, Marketing, Insights, Analytics, and external suppliers to translate consumer needs into practical product decisions.

You will architect CX learning plans, guide senior stakeholders, and coach teams to elevate CX rigor while balancing speed and risk.