Senior CX Scientist, Product & Experience Insights

The Kraft Heinz Company; Glenview (IL); Hybrid; USD 90,000 - 112,000; Full time

Benefits offered by this job

Healthcare benefits

401k employer match

Wellbeing programs

Flexible work arrangements

Job summary

The Kraft Heinz Company in Glenview is seeking a Senior Scientist for CX Product Insights to lead consumer experience learning plans and research across brands. You will translate consumer needs into product and packaging targets, guiding development from ideation through launch readiness with cross-functional teams.

You will oversee study design, analysis, and storytelling to deliver actionable recommendations, while managing external research suppliers and ensuring data integrity.

Qualifications

• Bachelor’s degree required; advanced degree preferred in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus.
• Minimum of 4+ years (BS) or 3+ years (MS) in consumer/product research or consumer experience roles supporting product development and commercialization.
• Demonstrated ability to translate consumer learning into actionable direction that informs product and package decisions.
• Qualitative and quantitative research capability: study design, instrument development, synthesis, and storytelling.
• Comfort with common research, survey/testing, and analysis platforms.
• Cross-functional collaboration and stakeholder management in a matrixed environment.
• Project management strength: prioritization, navigating ambiguity, attention to detail, and on-time delivery.
• Clear written and verbal communication; ability to work both independently and collaboratively.
• Analytical problem-solving with high detail orientation.
• Ability to manage multiple priorities.
• Mentorship of junior team members.

Responsibilities

• Provide consumer experience (CX) leadership for the assigned portfolio/projects.
• Lead day-to-day CX learning plan execution, aligning research to the highest-value business and technical decisions at each milestone (prototyping, qualification, launch readiness).
• Ensure projects enter and exit key development stages with clear, validated CX direction and appropriate documentation.
• Design and execute qualitative and quantitative research focused on product and package experience.
• Identify actionable recommendations from CX research for assigned categories/brands, synthesizing findings across phases and relevant data sources.
• Translate consumer needs and Jobs-to-Be-Done into clear product and packaging experience targets, design criteria, and requirements that teams can apply in development and qualification.
• Deliver decision-ready recommendations (“so what / now what”) that clarify risks, tradeoffs, and next steps, and drive cross-functional alignment.
• Manage external research suppliers: scoping, proposals, timelines, budgets, quality expectations, fieldwork oversight, and deliverable quality.
• Lead multiple projects with effective prioritization, operating discipline, documentation, and stakeholder communication.
• Ensure compliance with data integrity and privacy requirements.

Skills

CX leadership

Qualitative research

Quantitative research

Study design

Synthesis & storytelling

Cross-functional collaboration

Project management

Data analysis

Written & verbal communication

Multitasking

Mentorship

Education

Bachelor’s degree

Advanced degree preferred

Tools

Survey tools

Data analysis software

Job description

The Kraft Heinz Company in Glenview is seeking a Senior Scientist for CX Product Insights to lead consumer experience learning plans and research across brands. You will translate consumer needs into product and packaging targets, guiding development from ideation through launch readiness with cross-functional teams.

You will oversee study design, analysis, and storytelling to deliver actionable recommendations, while managing external research suppliers and ensuring data integrity.