Senior CX Analytics Lead — AI-Powered Insights

Pearson; Juneau (AK); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Annual incentive program

Remote work arrangement

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to translate customer feedback into actionable insights across products and geographies. You will define use cases, identify data gaps, and leverage AI to enhance engagement with feedback loops.

You will build self-service dashboards, perform statistical analyses for segmentation, and present findings to stakeholders to drive data-informed decisions.

Qualifications

• BA or BS degree in Business, Communications, Information Systems, Data Science, Math or relevant experience.
• Experience as a CX Analyst, Business Analyst, or related role.
• Ability to manage multiple priorities and deadlines effectively.

Responsibilities

• Analyze customer experience data across products, business units, and geographies to identify trends, patterns, and opportunities that inform strategic decisions.
• Develop actionable insights and reporting outputs that support business-defined use cases and enable data-informed decision-making.
• Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs and audience priorities.
• Design, build, and maintain self-service dashboards that enable business teams to access and interpret customer experience insights independently.
• Apply statistical analysis techniques to support customer segmentation, audience deep dives, and other advanced analytical needs.
• Build and maintain topic models that support business use cases and provide deeper visibility into the end-to-end customer journey.

Skills

CX measurement

Data visualization

Stakeholder communication

Problem solving

Business outcome linkage

BI / data warehouse

Education

BA/BS in Business, Information Systems, Data Science, Math or related

Tools

Tableau

Google Data Studio

Excel

Qualtrics

Jira

Confluence

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to translate customer feedback into actionable insights across products and geographies. You will define use cases, identify data gaps, and leverage AI to enhance engagement with feedback loops.

You will build self-service dashboards, perform statistical analyses for segmentation, and present findings to stakeholders to drive data-informed decisions.