Remote CX Analytics Lead: AI-Driven Insights & Dashboards

Pearson; Cheyenne (WY); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable insights. You will define data use cases, improve data collection across the customer journey, and identify new feedback sources for aggregated CX analysis.

You will leverage AI and automation to enhance closed-loop activities and reporting insights for leadership. The role emphasizes cross-functional collaboration, data-informed decision making, and the development of

Qualifications

• Experience with CX measurement principles and techniques (NPS/CSAT).
• Experience with reporting, analysis, and data visualization tools (Tableau, Data Studio, Excel).
• Ability to facilitate discussions, communicate clearly, manage time, and build stakeholder relationships.

Responsibilities

• Analyze customer experience data across products, business units, and geographies to identify trends, patterns, and opportunities that inform strategic decisions.
• Develop actionable insights and reporting outputs that support business-defined use cases and enable data-informed decision-making.
• Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs and audience priorities.
• Design, build, and maintain self-service dashboards that enable business teams to access and interpret customer experience insights independently.
• Apply statistical analysis techniques to support customer segmentation and deep dives.
• Build and maintain topic models that support business use cases and provide deeper visibility into the end-to-end customer journey.

Skills

CX analytics

NPS/CSAT

Stakeholder communication

Data visualization

BI / data warehouse

Qualtrics (survey tools)

Education

BA/BS in Business, Communications, IS, Data Science, Math

Tools

Tableau

Google Data Studio

Excel

Jira

Confluence

JSON

XML

CSV

Job description

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable insights. You will define data use cases, improve data collection across the customer journey, and identify new feedback sources for aggregated CX analysis.

You will leverage AI and automation to enhance closed-loop activities and reporting insights for leadership. The role emphasizes cross-functional collaboration, data-informed decision making, and the development of