Lead CX Analytics & Insights (Remote)

Pearson

Helena (MT)

Remoto

USD 100.000 - 120.000

Tempo pieno

9 giorni fa

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Descrizione del lavoro

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable insights. You will define data use cases, identify data gaps, and source new customer feedback for integrated CX analysis.

The role leverages AI and automation to enhance engagement with feedback loops. Responsibilities include analyzing CX data across products and geographies, producing insights and dashboards, and presenting findings to stakeholders to drive business outcomes.

Competenze

BA or BS degree in Business, Communications, Information Systems, Data Science, Math or relevant experience.
Experience as a CX Analyst, Business Analyst, or related role.
Ability to manage multiple priorities and deadlines effectively.

Mansioni

Analyze customer experience data across products, business units, and geographies to identify trends, patterns, and opportunities that inform strategic decisions.
Develop actionable insights and reporting outputs that support business-defined use cases and enable data-informed decision-making.
Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs and audience priorities.
Design, build, and maintain self-service dashboards that enable business teams to access and interpret customer experience insights independently.
Apply statistical analysis techniques to support customer segmentation, audience deep dives, and other advanced analytical needs.
Build and maintain topic models that support business use cases and provide deeper visibility into the end-to-end customer journey.