Remote CX Analytics Lead

Pearson; Indianapolis (IN); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to translate CX data into actionable insights. You will define data models, collect feedback, and build dashboards that empower teams across the customer journey.

The role emphasizes leveraging AI/automation for closed-loop activities, with experience in CX metrics and BI tools to drive business outcomes. This is a remote US-based opportunity with visibility across geographies.

Qualifications

• Experience with CX measurement principles (NPS/CSAT).
• Experience with reporting, analysis and data visualization tools (Tableau, Google Data Studio, Excel).
• Able to facilitate discussions, communicate clearly, manage time and build stakeholder relationships.

Responsibilities

• Analyze CX data across products, units and geographies to identify trends and opportunities.
• Develop actionable insights and reporting outputs that support use cases.
• Prepare and present analysis-based reports to stakeholders with tailored findings.
• Design, build and maintain self-service dashboards for CX insights.
• Apply statistical analysis for customer segmentation and deep dives.
• Build and maintain topic models for end-to-end journey insights.

Skills

CX metrics

Reporting & visualization

Stakeholder mgmt

Problem solving

Business outcomes

BI initiatives

Education

BA/BS in Business/IS/Data Science

Tools

Tableau

Google Data Studio

Excel

Jira/Confluence

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to translate CX data into actionable insights. You will define data models, collect feedback, and build dashboards that empower teams across the customer journey.

The role emphasizes leveraging AI/automation for closed-loop activities, with experience in CX metrics and BI tools to drive business outcomes. This is a remote US-based opportunity with visibility across geographies.