Customer Experience Analytics Specialist - Remote/Hybrid

Pearson; United States; Hybrid; USD 110,000 - 140,000; Full time

Job summary

Pearson is seeking an Advanced Specialist, Business Analytics to align CX analytics with business goals across the customer journey. You will own the end-to-end CX survey implementation, ensuring data collection supports actionable insights for technology and business teams.

Join a hybrid role within Pearson's technology organization. You will partner with stakeholders, validate metrics, and drive improvements using AI-enabled analytics and reporting to enhance customer experience.

Qualifications

• BA/BS in Business, Communications, Information Systems or equivalent.
• Experience as a Business Analyst, CX Analyst, or related role.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Own end-to-end CX surveys implementation aligned with objectives.
• Manage access to CX analytics dashboards and reports.
• Lead testing and validation of CX metric collection.
• Collaborate with teams to clarify CX metric requirements.
• Monitor usage and trends to drive CX insights engagement.

Skills

Stakeholder management

Requirements gathering

Data analysis

Problem solving

Cross-functional collaboration

Education

BA/BS in Business, Communications, Information Systems

Tools

Qualtrics

Jira

Confluence

Job description

Pearson is seeking an Advanced Specialist, Business Analytics to align CX analytics with business goals across the customer journey. You will own the end-to-end CX survey implementation, ensuring data collection supports actionable insights for technology and business teams.

Join a hybrid role within Pearson's technology organization. You will partner with stakeholders, validate metrics, and drive improvements using AI-enabled analytics and reporting to enhance customer experience.