Senior Customs Brokerage Supervisor-Compliance & Team Coach

Colonial Group; Irvine (CA); On-site; USD 75,000 - 84,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Health Care & Dependent Care Flexible

Basic Life and AD&D as well as Short-/

Job summary

GLOVIS America Inc. in Irvine, CA, is seeking a supervisor to oversee daily customs brokerage operations, ensure accurate, timely import entries, and coach team members to uphold compliance and quality.

Responsibilities include reviewing entry documentation, coordinating workload, supporting CBP and PGA inquiries, and producing productivity and quality reports. Travel 10% domestically; salary range $74,500 - $84,000 per year.

Qualifications

• Strong knowledge of CBP regulations and customs entry operations.
• Experience with ACE/ABI, PGA filings, and entry-quality review.
• Leadership, coaching, and workload-coordination skills.
• Analytical, problem-solving, and escalation skills.
• Ability to make advanced decisions, provide problem-solving resolutions.
• Excellent customer service and communication skills.
• Advanced Microsoft Excel and reporting skills.

Responsibilities

• Supervise daily customs entry, ISF, PGA, document review, and release-monitoring.
• Assign and balance workloads based on volume, priority, and service requirements.
• Review entry documentation, classification support, valuation, and PGA data for accuracy.
• Monitor rejects, holds, exams, missing documents, and aging shipments; coordinate timely resolution.
• Provide technical support for CBP and PGA inquiries, including CF28 and CF29 matters.
• Perform quality audits and ensure adherence to SOPs, customer instructions, and compliance controls.
• Coach team members, answer operational questions, and reinforce consistent work practices.
• Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal departments.
• Track operational exceptions and report significant risks or service issues to management.
• Prepare productivity, quality, backlog, and exception reports.
• Support onboarding, training, and cross-training of brokerage personnel.
• Participate in system testing, SOP updates, and process-improvement projects.

Skills

CBP regulations

ACE/ABI filings

Leadership

Analytical thinking

Decision making

Customer service

Excel reporting

Education

HS Diploma/G.E.D.

Bachelor’s Degree

Customs Broker License

Tools

ACE/ABI

PGA filings system

Job description

GLOVIS America Inc. in Irvine, CA, is seeking a supervisor to oversee daily customs brokerage operations, ensure accurate, timely import entries, and coach team members to uphold compliance and quality.

Responsibilities include reviewing entry documentation, coordinating workload, supporting CBP and PGA inquiries, and producing productivity and quality reports. Travel 10% domestically; salary range $74,500 - $84,000 per year.