Customs Brokerage Team - Supervisor

Colonial Group; Irvine (CA); On-site; USD 75,000 - 84,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Health Care & Dependent Care Flexible

Basic Life and AD&D as well as Short-/

Job summary

GLOVIS America Inc. in Irvine, CA, is seeking a supervisor to oversee daily customs brokerage operations, ensure accurate, timely import entries, and coach team members to uphold compliance and quality.

Responsibilities include reviewing entry documentation, coordinating workload, supporting CBP and PGA inquiries, and producing productivity and quality reports. Travel 10% domestically; salary range $74,500 - $84,000 per year.

Qualifications

• Strong knowledge of CBP regulations and customs entry operations.
• Experience with ACE/ABI, PGA filings, and entry-quality review.
• Leadership, coaching, and workload-coordination skills.
• Analytical, problem-solving, and escalation skills.
• Ability to make advanced decisions, provide problem-solving resolutions.
• Excellent customer service and communication skills.
• Advanced Microsoft Excel and reporting skills.

Responsibilities

• Supervise daily customs entry, ISF, PGA, document review, and release-monitoring.
• Assign and balance workloads based on volume, priority, and service requirements.
• Review entry documentation, classification support, valuation, and PGA data for accuracy.
• Monitor rejects, holds, exams, missing documents, and aging shipments; coordinate timely resolution.
• Provide technical support for CBP and PGA inquiries, including CF28 and CF29 matters.
• Perform quality audits and ensure adherence to SOPs, customer instructions, and compliance controls.
• Coach team members, answer operational questions, and reinforce consistent work practices.
• Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal departments.
• Track operational exceptions and report significant risks or service issues to management.
• Prepare productivity, quality, backlog, and exception reports.
• Support onboarding, training, and cross-training of brokerage personnel.
• Participate in system testing, SOP updates, and process-improvement projects.

Skills

CBP regulations

ACE/ABI filings

Leadership

Analytical thinking

Decision making

Customer service

Excel reporting

Education

HS Diploma/G.E.D.

Bachelor’s Degree

Customs Broker License

Tools

ACE/ABI

PGA filings system

Job description

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Supervises daily customs brokerage operations and supports accurate, timely, and compliant processing of import entries. Coordinates workload, reviews entry quality, resolves operational issues, coaches team members, and escalates significant compliance or customer matters to management.

Responsibilities

• Supervise daily entry, ISF, PGA, document review, and release-monitoring activities.
• Assign and balance workloads based on volume, priority, and service requirements.
• Review entry documentation, classification support, valuation, and PGA data for accuracy.
• Monitor rejects, holds, exams, missing documents, and aging shipments; coordinate timely resolution.
• Provide technical support for CBP and PGA inquiries, including CF28 and CF29 matters.
• Perform quality audits and ensure adherence to SOPs, customer instructions, and compliance controls.
• Coach team members, answer operational questions, and reinforce consistent work practices.
• Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal departments.
• Track operational exceptions and report significant risks or service issues to management.
• Prepare productivity, quality, backlog, and exception reports.
• Support onboarding, training, and cross-training of brokerage personnel.
• Assist with customer issue resolution and corrective-action follow-up.
• Participate in system testing, SOP updates, and process-improvement projects.

Travel requirement: 10% domestic travel

Compensation Range

$74,500 - $84,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) withGenerous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Strong knowledge of CBP regulations and customs entry operations.
• Experience with ACE/ABI, PGA filings, and entry-quality review.
• Leadership, coaching, and workload-coordination skills.
• Strong analytical, problem-solving, and escalation skills.
• Ability to make advanced decisions, provide problem-solving resolutions are required
• Excellent customer service and communication skills.
• Advanced Microsoft Excel and reporting skills.

Education & Experience

Required Qualifications

• HS Diploma/G.E.D.
• 7-10 year of Customs Brokerage, Import Compliance, Freight Forwarding experience
• 1-3 management/supervisory experience

Preferred Qualifications

• Bachelor’s Degree
• 7-11 years of Customs Brokerage, Import Compliance, Freight Forwarding experience

4-7 management/supervisory experience

• Customs Broker License

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Irvine, CA

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.