Senior Customs Brokerage Leader & Mentor

Expeditors; Washington (District of Columbia); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Sick Time

401(k) Plan

ESPP

Medical Insurance

HSA

Life Insurance

Parental Leave

DC FSA

Commuter Benefit

EAP

Training & Education

Job summary

Expeditors in the United States is seeking a Senior Customs Brokerage Agent to oversee import brokerage accounts and serve as the trusted advisor on brokerage operations and compliance. You will mentor team members, translate regulatory requirements into actionable guidance, and drive process improvements.

The role emphasizes customer account management, mentoring, and collaboration with Compliance and Operations to ensure efficient, compliant brokerage services.

Qualifications

• Minimum 5 years of progressively responsible brokerage experience.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of import brokerage accounts of varying size and complexity.
• Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
• Support onboarding and implementation of new brokerage accounts.
• Communicate with U.S. Customs and PGAs regarding examinations, holds, releases, and regulatory requirements.
• Translate regulatory requirements into practical operational guidance.
• Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
• Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
• Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
• Support timely resolution of debits, credits, and other account financial activities.
• Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Skills

Brokerage experience

Mentoring/leadership

CBP/PGAs communication

Strong communication

Education

U.S. Customs Broker License

CICS Certification

Dangerous Goods Certification

Job description

Expeditors in the United States is seeking a Senior Customs Brokerage Agent to oversee import brokerage accounts and serve as the trusted advisor on brokerage operations and compliance. You will mentor team members, translate regulatory requirements into actionable guidance, and drive process improvements.

The role emphasizes customer account management, mentoring, and collaboration with Compliance and Operations to ensure efficient, compliant brokerage services.