Senior Customs Brokerage Lead & Mentor

Expeditors International; Federal Way (WA); Híbrido; USD 55.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Holidays

401(k) match

ESPP

HSA

Parental leave

Training programs

Education assistance

Descripción de la vacante

Expeditors is seeking a Senior Customs Brokerage Agent in the United States to lead a portfolio of import accounts, advise clients on operations and compliance, and mentor junior staff. You will coordinate onboarding, liaise with CBP and PGAs, and drive continuous process improvements within a collaborative team.

The role emphasizes technical brokerage expertise, strong communication, and leadership to strengthen operations and customer service.

Formación

• Minimum 5 years of progressively responsible brokerage experience.
• Strong written and verbal communication skills.

Responsabilidades

• Manage a portfolio of import brokerage accounts of varying size and complexity.
• Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
• Support onboarding and implementation of new brokerage accounts.
• Communicate with U.S. Customs and Partner Government Agencies regarding examinations, holds, releases, and regulatory requirements.
• Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
• Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
• Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
• Support timely resolution of debits, credits, and other account financial activities.
• Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Conocimientos

Communication skills

Descripción del empleo

Expeditors is seeking a Senior Customs Brokerage Agent in the United States to lead a portfolio of import accounts, advise clients on operations and compliance, and mentor junior staff. You will coordinate onboarding, liaise with CBP and PGAs, and drive continuous process improvements within a collaborative team.

The role emphasizes technical brokerage expertise, strong communication, and leadership to strengthen operations and customer service.