Local Customs Brokerage Agent - Global Logistics,Tech-Savvy

Expeditors; Brisbane (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Flexible days

Sick time

401(k) plan

ESPP

Medical coverage

Health Savings Account

Life & disability insurance

Parental leave

Commuter benefits

EAP

Learning & Development

Job summary

Expeditors in the United States is seeking a qualified candidate for the Customs Brokerage team to ensure the proper and timely movement and clearance of freight, while delivering exceptional service to internal and external customers. You will manage data entry into our operational system, track shipments, and communicate proactively across teams.

You will also support client billing, understand customer expectations, and help enforce SOPs and KPIs, while representing Expeditors professionally

Qualifications

• Experience translating business requirements into technical solutions.
• Strong communication and stakeholder management skills.
• Ability to understand complex operational processes.

Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Skills

Analytical thinking

Problem-solving

Communication skills

Stakeholder management

Attention to detail

Customer service orientation

Tools

Power Automate

Microsoft Copilot

Microsoft 365

APIs & integrations

Job description

Expeditors in the United States is seeking a qualified candidate for the Customs Brokerage team to ensure the proper and timely movement and clearance of freight, while delivering exceptional service to internal and external customers. You will manage data entry into our operational system, track shipments, and communicate proactively across teams.

You will also support client billing, understand customer expectations, and help enforce SOPs and KPIs, while representing Expeditors professionally