Senior Customs Brokerage Agent

Expeditors International; Federal Way (WA); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Paid vacation

Holidays

401(k) match

ESPP

HSA

Parental leave

Training programs

Education assistance

Job summary

Expeditors is seeking a Senior Customs Brokerage Agent in the United States to lead a portfolio of import accounts, advise clients on operations and compliance, and mentor junior staff. You will coordinate onboarding, liaise with CBP and PGAs, and drive continuous process improvements within a collaborative team.

The role emphasizes technical brokerage expertise, strong communication, and leadership to strengthen operations and customer service.

Qualifications

• Minimum 5 years of progressively responsible brokerage experience.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of import brokerage accounts of varying size and complexity.
• Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
• Support onboarding and implementation of new brokerage accounts.
• Communicate with U.S. Customs and Partner Government Agencies regarding examinations, holds, releases, and regulatory requirements.
• Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
• Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
• Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
• Support timely resolution of debits, credits, and other account financial activities.
• Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Skills

Communication skills

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Summary Description:

The Senior Customs Brokerage Agent is a key operational and technical resource within the U.S. Import Brokerage team. This role combines customer account management, customs brokerage expertise, mentoring, compliance support, and process improvement. The successful candidate will serve as a subject matter expert, trusted customer advisor, and mentor while helping drive operational excellence and a positive team culture.

Key Responsibilities

• Manage a portfolio of import brokerage accounts of varying size and complexity.
• Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
• Support onboarding and implementation of new brokerage accounts.
• Communicate with U.S. Customs and Partner Government Agencies (PGAs) regarding examinations, holds, releases, and regulatory requirements.
• Act as a liaison between Compliance and Operations by translating regulatory requirements into practical operational guidance.
• Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
• Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
• Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
• Support timely resolution of debits, credits, and other account financial activities.
• Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Position Allocation

• 50-75% Customer Account Management and Brokerage Operations
• 25-50% Mentoring, Training, Process Improvement, Customer Onboarding, and Departmental Leadership Initiatives

What Success Looks Like

The Senior Customs Brokerage Agent is recognized as:

• A trusted advisor to customers.
• A technical expert for complex brokerage matters.
• A bridge between Compliance and Operations.
• A mentor who develops future brokerage talent.
• A collaborative leader who strengthens team culture and drives continuous improvement.

Qualifications

Minimum Qualifications

• Minimum 5 years of progressively responsible brokerage experience.
• Strong written and verbal communication skills

Preferred Qualifications

• Current U.S. Customs Broker License
• Certified Import Clearance Specialist (CICS) Certification
• Dangerous Goods Certification
• Previous mentoring, training, or leadership experience
• Experience communicating directly with CBP and PGAs

Additional Information

Expected Salary Range:$40-$50/hour

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.