Senior Customs Brokerage Leader & Customer Advisor

Expeditors International; Federal Way, Northern (WA, KY); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

401(k) Retirement Savings Plan

Health Savings Account (HSA)

Employee Stock Purchase Plan (ESPP)

Education Assistance

Job summary

Expeditors International seeks a Senior Customs Brokerage Agent to manage complex import accounts and serve as a trusted customer advisor. You will mentor staff, drive compliance, and collaborate with operations to improve processes.

The role combines customer account management, brokerage expertise, and leadership to support onboarding and regulatory guidance while enhancing service delivery across the US import brokerage team.

Qualifications

• Minimum 5 years of progressively responsible brokerage experience.
• Strong written and verbal communication skills.
• Preferred: U.S. Customs Broker License, CICS, Dangerous Goods Certification.
• Mentoring or leadership experience is desirable.
• Experience communicating with CBP and PGAs.

Responsibilities

• Manage a portfolio of import brokerage accounts with varying size and complexity.
• Serve as the primary customer contact on brokerage operations and compliance.
• Onboard and implement new brokerage accounts.
• Coordinate with CBP and PGAs on examinations, holds, and regulatory requirements.
• Translate regulatory requirements into practical operational guidance for the team.
• Mentor Customer Service Representatives on brokerage processes and compliance.

Skills

Brokerage experience

Communication skills

Mentoring

Education

US Customs Broker License

CICS Certification

Dangerous Goods Certification

Job description

Expeditors International seeks a Senior Customs Brokerage Agent to manage complex import accounts and serve as a trusted customer advisor. You will mentor staff, drive compliance, and collaborate with operations to improve processes.

The role combines customer account management, brokerage expertise, and leadership to support onboarding and regulatory guidance while enhancing service delivery across the US import brokerage team.