Customs Brokerage Operations Lead

Expeditors; Franklin (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Expeditors is seeking a Customs Brokerage Operations Associate to support the supervisor in running the department, focusing on operations, monthly accounting and SOP writing.

You will back up the supervisor, coordinate daily plans, manage group inboxes, handle customer escalations, assist with accounting tasks, and ensure timely shipments and accurate client billing while complying with regulations.

Qualifications

• Strong understanding of Expeditors’ company policies and procedures.
• Curiosity in learning all Expeditor’s products, services, and systems.
• Effective interpersonal skills, including presentation, written correspondence.
• Strong Microsoft Office Skills.
• Fluent in English. Multilingual a plus.
• Proactive drive with strong organizational skills.
• Minimum 1 year of employment with Expeditors. Customs Brokerage experience a plus.

Responsibilities

• Take an active role to support their supervisor, and act as the back-up.
• Monitor workboard for the team and coordinate with the supervisor to adjust the daily plan.
• Actively manage group inboxes, ensuring communication is timely, professional, and tasks are assigned and completed within the KPIs.
• Able to independently resolve problem shipments and customer escalations for their own accounts, and be the additional escalation point for the team.
• Assist on any accounting related tasks to ensure financial excellence.
• Regularly attend, and actively participate in customer facing engagements.
• Ensure smooth and timely shipment process flow.
• Ensure accurate and timely data entry into our operational system based on defined metrics.
• Track and trace shipments.
• Provide proactive and clear communication to internal and external customers.
• Ensure accurate and timely client billing, including dispute resolution.
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met.
• Ensure compliance with company policies and external regulations.
• Complete cross-training to support team coverage.
• Professionally represent Expeditors to our customers, service providers, and government agencies.

Skills

Interpersonal skills

English fluency

Organizational skills

Curiosity

Tools

Microsoft Office

Job description

Expeditors is seeking a Customs Brokerage Operations Associate to support the supervisor in running the department, focusing on operations, monthly accounting and SOP writing.

You will back up the supervisor, coordinate daily plans, manage group inboxes, handle customer escalations, assist with accounting tasks, and ensure timely shipments and accurate client billing while complying with regulations.