Senior Customs Brokerage Lead – Remote-friendly & Mentoring

Mohawk Global; Edison, Northern (NJ, KY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

Mohawk Global in Edison, NJ seeks a Senior CHB Coordinator to independently manage assigned accounts and complex customs work from entry to billing. You will interact with clients, U.S.

Customs, and Partner Government Agencies to resolve regulatory issues while coaching junior staff to improve quality and service. Responsibilities include handling entry work, ensuring accurate documentation, and maintaining records to support audits.

Qualifications

• Demonstrated customs brokerage experience with independent account management.
• Strong knowledge of U.S. Customs regulations and compliance.
• Excellent communication, organizational, and client-service skills.
• Proficiency with Microsoft Office and brokerage systems.
• Bachelor's degree or CCS/License preferred.

Responsibilities

• Serve as primary contact for assigned accounts and resolve issues.
• Guide clients through complex documentation, costs, exam, and releases.
• Identify recurring issues and drive process improvements.
• Maintain documentation supporting filings and audits.
• Meet productivity, quality, service, and compliance KPIs.

Skills

US Customs knowledge

CargoWise proficiency

Brokerage procedures

Complex account management

Client relationship

Documentation & billing

Quality review

Team leadership

Coaching & mentoring

Education

Bachelor's degree in Business, Logistics, Supply Chain, International Trade, or related field

CCS Certification

U.S. Customs Broker License

Tools

CargoWise

Customs brokerage systems

Job description

Mohawk Global in Edison, NJ seeks a Senior CHB Coordinator to independently manage assigned accounts and complex customs work from entry to billing. You will interact with clients, U.S.

Customs, and Partner Government Agencies to resolve regulatory issues while coaching junior staff to improve quality and service. Responsibilities include handling entry work, ensuring accurate documentation, and maintaining records to support audits.