Remote-Eligible Customs Entry Coordinator

Mohawk Global; Chicago (IL); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Mohawk Global seeks a CHB Coordinator to accurately process customs entries for assigned accounts and communicate with clients and CBP to support daily brokerage operations. The role progresses under guidance toward independent account management and KPI-driven performance.

You will build proficiency in entry processing, documentation review, and regulatory compliance while participating in training and coaching to advance your technical expertise and career growth.

Qualifications

• Understanding of U.S. Customs regulations and brokerage procedures.
• Ability to process customs entries and review shipment documentation accurately.
• Proficiency with Microsoft Office, especially Excel; familiarity with CargoWise preferred.

Responsibilities

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and elevate complex issues as appropriate.
• Support client satisfaction through accurate execution and proactive communication.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
• Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and support operational workflow efficiency.

Skills

Customs regulations understanding

Entry processing

Client communication

Regulatory compliance

Documentation accuracy

Education

Bachelor's degree (preferred)

Tools

CargoWise or similar brokerage systems

Microsoft Office (Excel/Outlook/Word)

Job description

Mohawk Global seeks a CHB Coordinator to accurately process customs entries for assigned accounts and communicate with clients and CBP to support daily brokerage operations. The role progresses under guidance toward independent account management and KPI-driven performance.

You will build proficiency in entry processing, documentation review, and regulatory compliance while participating in training and coaching to advance your technical expertise and career growth.