Senior Customer Support & Rentals Specialist

Enterprise Holdings; Vancouver (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility in Vancouver, WA is hiring a Senior Customer Assistance Representative (CAR Sr) at the local branch. You will handle reservations, rate quotes, and inquiries, delivering exemplary service in person and over the phone.

The role starts at $17.00 per hour with a robust benefits package including paid time off, employee discounts, retirement savings, extended health benefits, life insurance, and ongoing training and development opportunities. Equal Opportunity Employer.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Must have at least 1 year prior customer service retail or administrative support experience.
• Must have a valid driver's license with no more than 2 civil moving violations on driving record in the last 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Administrative support

Retail experience

Education

High school diploma or GED

Job description

Enterprise Mobility in Vancouver, WA is hiring a Senior Customer Assistance Representative (CAR Sr) at the local branch. You will handle reservations, rate quotes, and inquiries, delivering exemplary service in person and over the phone.

The role starts at $17.00 per hour with a robust benefits package including paid time off, employee discounts, retirement savings, extended health benefits, life insurance, and ongoing training and development opportunities. Equal Opportunity Employer.