Senior Customer Support & Rentals Specialist

Enterprise; Ontario (CA); On-site; CAD 55,000 - 63,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) at our Ontario, California location. This full-time role delivers high-quality customer service, handles reservations, rate quotes, and rental needs, and may back up a rental desk at busy branches or airports.

The position requires 1 year of sales or customer-facing experience, 18+ years old, valid driver's license, and open availability including days, nights, weekends and holidays. Competitive benefits included.

Qualifications

• Must be at least 18 years old.
• Must have a valid Driver's License.
• Must have a high school diploma or GED equivalent.
• Must have at least 1 year prior sales experience (retail, customer facing preferred).
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, weekends & holidays required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.
• Maintain a regular and reliable level of attendance.

Skills

Customer service

Reservations

Face-to-face service

Phone support

Education

High school diploma or GED

Job description

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) at our Ontario, California location. This full-time role delivers high-quality customer service, handles reservations, rate quotes, and rental needs, and may back up a rental desk at busy branches or airports.

The position requires 1 year of sales or customer-facing experience, 18+ years old, valid driver's license, and open availability including days, nights, weekends and holidays. Competitive benefits included.