Customer Service Team Lead: ERP & Onboarding Champion

nVent; New Berlin (WI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid time off

Disability insurance

Life insurance

Tuition reimbursement

Job summary

nVent seeks a proactive Customer Service professional to serve as the primary contact for partner concerns, manage orders, and lead onboarding for CSRs. You will collaborate across sales, production, and shipping to ensure on-time delivery and high customer satisfaction.

Ideal candidates have 3+ years in customer service within manufacturing, experience with ERP/order management software, and strong communication skills. This role offers hybrid work and a comprehensive benefits package.

Qualifications

• 3+ years of customer service experience in a manufacturing environment.
• Experience with ERP systems and order management software.
• Strong verbal and written communication with cross-functional collaboration.

Responsibilities

• Serve as the primary contact for partner concerns related to customer issues, including expedites, freight inquiries, pricing questions, and order concerns.
• Lead onboarding and training for CSRs and help develop standardized work processes.
• Collaborate with Sales, Marketing, Production and Shipping to resolve customer and delivery issues.
• Monitor order status and shipment schedules to ensure on-time delivery and customer satisfaction.
• Provide responsive, professional customer support while meeting team goals.

Skills

Customer service

ERP systems

Order management

Cross-functional collaboration

Communication skills

Tools

ERP system software

Order management software

Job description

nVent seeks a proactive Customer Service professional to serve as the primary contact for partner concerns, manage orders, and lead onboarding for CSRs. You will collaborate across sales, production, and shipping to ensure on-time delivery and high customer satisfaction.

Ideal candidates have 3+ years in customer service within manufacturing, experience with ERP/order management software, and strong communication skills. This role offers hybrid work and a comprehensive benefits package.