Customer Success & Order Management Specialist

Infosys; Tempe (AZ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Infosys BPM Limited, a global provider of end-to-end business process management, seeks a Process Specialist to own customer service and order management responsibilities. You will resolve inquiries, manage orders, and coordinate with internal teams to meet SLA targets in a manufacturing setting.

Requires 2+ years of customer service, SAP MRP and Salesforce experience, with a hybrid schedule after 6 months and occasional Saturday rotations based on performance.

Qualifications

• 2 years of direct customer service experience required.
• SAP (MRP) experience required.
• Salesforce experience required.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Hybrid work schedule available after 6 months, based on performance.

Responsibilities

• Provide administrative and customer support in a manufacturing environment.
• Research and resolve customer inquiries, issues, and concerns in a timely manner.
• Communicate order status, delivery timelines, and case updates to customers.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain detailed records of customer interactions and case activities.
• Support order management and customer service processes using SAP and Salesforce.
• Work effectively in a high-paced environment while maintaining accuracy and attention to detail.

Skills

Strong communication

Problem solving

Attention to detail

Team collaboration

Education

High School Diploma or GED

Tools

SAP

Salesforce

Job description

Infosys BPM Limited, a global provider of end-to-end business process management, seeks a Process Specialist to own customer service and order management responsibilities. You will resolve inquiries, manage orders, and coordinate with internal teams to meet SLA targets in a manufacturing setting.

Requires 2+ years of customer service, SAP MRP and Salesforce experience, with a hybrid schedule after 6 months and occasional Saturday rotations based on performance.