Senior Customer Support Engineer, AI & Data Platforms

LiveRamp; San Francisco (CA); Hybrid; USD 145,000 - 171,000; Full time

Job summary

LiveRamp is seeking aSenior Customer Support Engineer to bridge customers and product, delivering advanced technical support and ensuring exceptional experiences. You will diagnose complex issues, own cases end-to-end, and contribute to knowledge bases and internal processes.

The role requires strong communication, problem-solving, and a collaborative mindset, with experience in customer-facing environments and a willingness to learn in a fast-paced setting.

Qualifications

• Experience in technical support or customer-facing roles.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Collaborative mindset and ability to work in a team.
• Willingness to learn new technologies, processes and challenges.
• Growth mindset and learning from mistakes.

Responsibilities

• Provide advanced technical support to customers, diagnosing and resolving complex issues.
• Own customer issues from contact to resolution, meeting SLAs.
• Develop deep product knowledge to deliver accurate support.
• Create and maintain knowledge base articles, troubleshooting guides, and internal docs.
• Collaborate with engineering and product to identify defects and drive improvements.
• Mentor and guide junior support engineers, promoting knowledge sharing.

Skills

Technical support

Customer success

Communication

Problem-solving

Teamwork

Learning mindset

Tools

SQL

Python

Pandas

Notebooks

Git/GitHub

Job description

LiveRamp is seeking aSenior Customer Support Engineer to bridge customers and product, delivering advanced technical support and ensuring exceptional experiences. You will diagnose complex issues, own cases end-to-end, and contribute to knowledge bases and internal processes.

The role requires strong communication, problem-solving, and a collaborative mindset, with experience in customer-facing environments and a willingness to learn in a fast-paced setting.