Senior Product Support Engineer & Customer Success Leader

LiveRamp, Inc.; Oregon; Hybrid; USD 132,000 - 155,000; Full time

Job summary

LiveRamp seeks a Senior Customer Support Engineer to bridge customers and product teams, delivering advanced technical support and ensuring a superior experience. You will diagnose complex issues, own them end-to-end, and develop deep product knowledge to guide customers toward effective solutions.

The role emphasizes collaboration with engineering, documentation of processes, and mentorship of junior engineers in a fast-paced environment where learner mindset and adaptability are valued.

Qualifications

• Proven experience in technical support, customer success, or a similar customer-facing role.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly.
• Strong problem-solving and analytical skills with attention to detail.

Responsibilities

• Provide advanced technical support to customers, diagnosing and resolving complex issues.
• Take ownership from initial contact to resolution, aligning with SLAs.
• Develop deep understanding of LiveRamp products and services for accurate support.
• Create and maintain clear documentation, knowledge base articles, and guides.
• Collaborate with engineering and product teams to resolve defects and advocate improvements.
• Mentor and guide junior support engineers to foster knowledge sharing.

Skills

Technical support

Customer success

Communication

Problem-solving

Team collaboration

Learning mindset

Mentoring

Tools

SQL

Python

Pandas

Notebooks

Git/GitHub

Job description

LiveRamp seeks a Senior Customer Support Engineer to bridge customers and product teams, delivering advanced technical support and ensuring a superior experience. You will diagnose complex issues, own them end-to-end, and develop deep product knowledge to guide customers toward effective solutions.

The role emphasizes collaboration with engineering, documentation of processes, and mentorship of junior engineers in a fast-paced environment where learner mindset and adaptability are valued.