Senior Customer Support Engineer - Product Success

LiveRamp; San Francisco (CA); Hybrid; USD 132,000 - 155,000; Full time

Job summary

LiveRamp is seeking a Senior Customer Support Engineer to bridge customers and product teams, delivering advanced technical support and exceptional customer experience. The role emphasizes problem-solving, collaboration, and continuous learning in a fast-paced environment.

You will own complex issues, document solutions, and work with engineering to improve products, while mentoring junior teammates and ensuring customer success.

Qualifications

• Experience in technical support, customer success, or similar role.
• Strong communication skills for technical and non-technical audiences.
• Excellent problem-solving and analytical abilities.
• Collaborative mindset and team-oriented work ethic.
• Growth mindset with willingness to learn and adapt to new tech.

Responsibilities

• Provide advanced technical support, diagnosing and resolving complex issues.
• Own customer issues from start to finish, meeting SLAs.
• Develop deep product knowledge to assist customers effectively.
• Create and maintain clear knowledge base articles and guides.
• Collaborate with engineering and product to identify defects and improvements.
• Mentor junior support engineers and promote knowledge sharing.

Skills

SQL

Python

Pandas

Notebooks

Git/GitHub

AI prompting

Job description

LiveRamp is seeking a Senior Customer Support Engineer to bridge customers and product teams, delivering advanced technical support and exceptional customer experience. The role emphasizes problem-solving, collaboration, and continuous learning in a fast-paced environment.

You will own complex issues, document solutions, and work with engineering to improve products, while mentoring junior teammates and ensuring customer success.