Senior Product Support Engineer

LiveRamp, Inc.; United States; Remote; USD 132,000 - 155,000; Full time

Job summary

LiveRamp is seeking a motivated and experienced Senior Customer Support Engineer to join our team. In this pivotal role, you will bridge customers and our product, delivering advanced technical support and an exceptional customer experience.

You will diagnose complex issues, own incidents from start to resolution, document knowledge bases, collaborate with engineering, and mentor junior engineers. Preferred qualifications include SQL, Python, Pandas, notebooks, Git/GitHub, AI prompting, and

Qualifications

• Proven experience in technical support, customer success, or similar.
• Excellent written and verbal communication, able to explain complex concepts clearly.
• Strong problem-solving and analytical skills with attention to detail.
• Collaborative mindset and eagerness to learn in a fast-paced environment.
• Growth mindset and willingness to teach others.

Responsibilities

• Provide advanced technical support to customers and diagnose complex issues.
• Own customer issues from initial contact to resolution within SLAs.
• Develop a deep understanding of LiveRamp products and services.
• Create and maintain knowledge base articles and guides.
• Collaborate with engineering and product teams to resolve defects and suggest improvements.
• Mentor and guide junior support engineers and peers.

Skills

SQL

Python

Pandas

Notebooks

Git/GitHub

AI prompting

Mentoring others

Job description

LiveRamp is seeking a motivated and experienced Senior Customer Support Engineer to join our team. In this pivotal role, you will bridge customers and our product, delivering advanced technical support and an exceptional customer experience.

You will diagnose complex issues, own incidents from start to resolution, document knowledge bases, collaborate with engineering, and mentor junior engineers. Preferred qualifications include SQL, Python, Pandas, notebooks, Git/GitHub, AI prompting, and