Onsite Customer Support Engineer - Storage & AI Infra

VAST Data; Memphis (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

VAST Data is seeking a Customer Support Engineer in Memphis, TN to provide technical support for complex storage solutions. This onsite role involves direct interactions with customers to resolve issues, conduct installations, and assist in product adoption. The ideal candidate should have over 5 years of customer-facing experience, strong knowledge of Linux, and excellent communication skills. This position is pivotal as VAST Data continues to grow at the forefront of AI-driven data management technology.

Qualifications

• 5+ years of experience in customer-facing positions involving complex storage solutions.
• Extensive knowledge in enterprise IT infrastructure and storage.
• Experience with Linux operating systems and system administration.

Responsibilities

• Resolve customer issues proactively while collaborating with engineering teams.
• Perform customer installations, upgrades, and expansions.
• Conduct regular customer review meetings.

Skills

Customer-facing experience

Linux system administration

Networking knowledge

Bash scripting

File systems expertise

Excellent communication skills

Ability to manage time and priorities

Education

MS or B.Sc. in CS, CE, EE, or related fields

Job description

VAST Data is seeking a Customer Support Engineer in Memphis, TN to provide technical support for complex storage solutions. This onsite role involves direct interactions with customers to resolve issues, conduct installations, and assist in product adoption. The ideal candidate should have over 5 years of customer-facing experience, strong knowledge of Linux, and excellent communication skills. This position is pivotal as VAST Data continues to grow at the forefront of AI-driven data management technology.