Senior Customer Success & Support Specialist

Enterprise Mobility; O’Fallon (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility, operator of the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr (CAR Sr) to deliver high-level service in home city branches or airport locations in St. Peters, MO.

The role includes handling reservations, rate quotes, and general inquiries, assisting customers in person and by phone, and performing administrative duties. The position offers a 47-hour work week with overtime over 40 hours and a comprehensive

Qualifications

• Must have at least 18 years old
• Must be authorized to work in the United States
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

Responsibilities

• Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Communication

Administrative support

Education

High school diploma or GED

Job description

Enterprise Mobility, operator of the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr (CAR Sr) to deliver high-level service in home city branches or airport locations in St. Peters, MO.

The role includes handling reservations, rate quotes, and general inquiries, assisting customers in person and by phone, and performing administrative duties. The position offers a 47-hour work week with overtime over 40 hours and a comprehensive